Refund policy

Last Updated: May 25, 2026

At Tkore, we want you to feel confident shopping with us. If you are not fully satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return or exchange, the item must:

  • Be unused, unwashed, and in original condition
  • Have all original tags and packaging intact
  • Be returned within [X DAYS] of delivery
  • Not show signs of wear, damage, or misuse caused after delivery

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Items purchased during clearance or final sale
  • Customized or made-to-order products
  • Gift cards or promotional items
  • Products damaged due to improper use by the customer

If a product is marked as non-returnable on the product page, it will not qualify for return or exchange unless damaged or defective upon arrival.

3. Return Request Process

To initiate a return or exchange, please contact us at:

tkoreofficial01@gmail.com

Include:

  • Your order number
  • Reason for return
  • Photos of the product 

Once your request is reviewed and approved, we will provide further instructions for the return process.

4. Exchange Policy

We may offer exchanges for:

  • size issues
  • damaged items
  • defective products
  • incorrect items received

Exchanges are subject to product availability.

If the requested replacement product is unavailable, customers may be offered:

  • store credit
  • replacement alternatives
  • refund (if applicable)

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery.

Please share:

  • clear photos/videos of the issue
  • packaging images 
  • unboxing video
  • your order details

After verification, we will arrange a replacement, exchange, or refund depending on the situation.

6. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • refunds will be processed to the original payment method
  • processing time may take up to [REFUND PROCESSING TIME]

Please note that banks or payment providers may take additional time to reflect the refunded amount.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Shipping charges paid during checkout are non-refundable unless the return is due to an error from our side.

8. Cancellation Policy

Orders may only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will fall under the return/exchange process instead.

9. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

  • check your bank account again
  • contact your payment provider or bank
  • allow additional processing time

If the issue still persists, please contact us at:
tkoreofficial01@gmail.com

10. Contact Us

For return, exchange, or refund-related questions, contact:

Tkore
Email: tkoreofficial01@gmail.com
Phone:
+91 8302503377
+91 9166071034
Location: Jaipur,Rajasthan, India